Help centre

We offer limited user licences and corporate licences.

• Limited user licences (single user, up to 5 users, up to 10 users) are site licences. All users need to be at the customer’s same place of business.
• The “multi-user licence” for more than 10 users or standard corporate licence (unlimited users, 1 location) allows you to share the material (electronically or hard copies) with an unlimited number of users, but all of them need to be at the customer’s same place of business.
• The global corporate licence (unlimited users, multiple locations) allows you to share the material (electronically or hard copies) with an unlimited number of users who can be working at the customer’s place of business or for any of customer’s affiliates (as defined in the IEA's terms and conditions).

Please note that in all cases when you purchase a product or service from the website, you are agreeing to the IEA's standard terms and conditions.

Please contact:

• rights@iea.org if your intended use is not permitted under the IEA’s terms and conditions; and
• compliance@iea.org if you wish to use more than an insubstantial amount of the IEA’s material in any type of modelling for the purpose of creating derived data or derived products, and any services to distribute or display such derived products where such derived products or services are regular and/or revenue-generating. For this type of usage, you may need to enter into a Licence Agreement with the IEA and pay a fee.

IEA digital products and data services are sold on a "seat licence" basis. To access a products that you purchased you will first need to assign the product to yourself and/or the intended user(s) from your licences page.

Users assigned to a licence will receive a notification inviting them to create an IEA account if they do not already have one.

You can see all the products you have access to on your products page, which is accessible from the user menu at the top right of the page once you are logged in (hover over the circle to the right of the main menu showing your initials). This is where you can download the data or reports and access your online data services.

If you paid online by credit card, your licence will be active as soon as your order is completed.

If you paid by bank transfer, the licence is activated as soon as your payment is confirmed. This usually takes 2-3 business days from the time the payment is processed.

You can check the status of your payment on your orders page.

Physical products such as USB sticks will be sent to the shipping address you provided by DHL within 2-4 business after receipt of your payment.

To request tracking information, email webstore@iea.org. Please mention the reference number of your order in your request.

All users of a product/service need to be registered on the licence. If you are the user, you need to register yourself from your licences page, accessible when you are logged in under the Licences section of your User Profile.

Click on the product name to see the details of the licence. From this page you can click "Assign to myself" to grant yourself access to the product. It will now be available from your products page.

You can register users on licences you manage from your licence page, accessible from your User Profile (icon at the top right of the main menu when you are logged in).

Click on the product name or "View licence" and then on "Assign user". You can add one or more email addresses for the user(s) you wish to add, then click "Assign" to assign them to the licence. If you make a mistake, click the X next to the user to remove them before clicking "Assign". Once users have been assigned, they require IEA approval to be removed.

You can also quickly assign users directly from the licences listing by hovering over the licence and clicking the "Assign user" link that appears.

When a user is assigned to a licence (s)he will receive an automatic notification with access instructions, including instructions on how to set up an IEA account if (s)he does not already have one.

You can see the status of users assigned to a licence from the licence detail page. A status of "Invite sent" means the user was invited to create an IEA account, but they have not done so yet. You can click "Resend invite" to send the instructions to them again.

You can see a list of all the users who have been assigned to the licences you manage from the "Users" tab on your licences page. This listing also shows their account status and allows you to resend the invite email if necessary.

If you manage many licences, for example at different business locations or for multiple clients, you can assign a label to each licence from the licence detail page to help differentiate them. This label is visible only to you.

You cannot remove a user from a licence yourself: it needs to be approved by the IEA for compliance purposes.

To request the removal of a user from a licence, open your licences page, accessible from your User Profile (icon at the top right of the main menu). Click on the licence to view the details and click "Remove" next to the user you want to remove from that licence.

Users who have not yet created an IEA account (status of "Invite sent") can be removed without approval.

Please allow 1-2 business days for the request to be handled.

Most IEA data products and data services are available as downloadable files as well as through the online data service platform: .Stat Data Explorer

To download the files, go to your products page, accessible from your User Profile (icon at the top right of the main menu). Click on "Data sets" for the product you wish to access and you will see a list of data sets from the latest release and the available file formats.

You can see exactly which files and formats are available before you buy in the "Data sets" section of each product page.

Data sets are available in TXT, XLSX and ZIP formats. TXT files will be provided for the transition period but they will be discontinued in the future.

The "Download" button allows you to download a single ZIP file containing all of the data from the latest release.

Some interactive data products such as the Weather, Climate and Energy Tracker are provided as Microsoft Excel files.

Downloading files from .Stat Data Explorer

There is an option to download data in specific formats and content according to the current data view, and accessible from both table and overview views.

Data can be downloaded as:

• Filtered data: in Excel format (only available in table view) or in CSV format
• Unfiltered data in CSV format

Filtered data corresponds to the data currently displayed/filtered.

Read more about the .Stat Data Explorer here.

Many IEA data services are available online through .Stat Suite. To access the platform, go to your products page, accessible from your User Profile (icon at the top right of the main menu). Click on ".Stat Suite > Access" to connect to the platform.

There are 2 ways to access the data:

1. Clicking the Download button (for datasets that have this enabled), will start a download of all files for the product in one zip file.
2. Clicking on View data sets a side pane will open, with all the datasets available for this product. This includes download links for each data set, in specific formats, and an access link to .Stat